Privacy Policy
ajo999 Data Protection Statement

ajo999 recognizes the importance of data privacy and is committed to complying with internationally recognized data protection principles. We process personal data fairly, transparently, and in accordance with the purposes for which it was collected.

This Privacy Policy applies to all personal information collected through:

• The ajo999 website (https://ajo999.cam and all associated subdomains)
• Mobile-responsive interfaces and progressive web applications
• Customer support channels including live chat, email, and contact forms
• Identity verification and KYC processes
• Marketing communications and promotional campaigns

This Policy does not apply to third-party websites, services, or applications that may be linked from the ajo999 platform. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies independently.

ajo999 acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing activities comply with applicable data protection laws.

All enquiries, requests, or complaints regarding the processing of your personal data should be directed to our Data Protection Officer via the contact details provided in Section 14 of this Policy.

ajo999 collects several categories of personal information necessary to provide our services, verify your identity, prevent fraud, and comply with legal obligations. The types of data we collect include:

3.1 Registration and Account Data

• Full legal name
• Date of birth (to verify age eligibility of 21+ years)
• Email address
• Mobile phone number
• Residential address (city and province within Indonesia)
• Preferred username and password (password is hashed and never stored in plain text)
• Preferred currency and language settings

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (Indonesian National Identity Card / KTP, passport)
• Bank account or e-wallet account details for payment verification (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay)
• Selfie photographs holding identification documents (where requested for enhanced verification)
• Proof of address documents (bank statements, utility bills) where required for regulatory compliance

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used
• Bonus claims, wagering activity, and bonus terms compliance tracking
• Account balance history and financial statement records

3.4 Gameplay and Behavioral Data

• Betting history, including sports wagers, casino gameplay, togel selections, and live dealer sessions
• Game preferences, session duration, and frequency of play
• Responsible Gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Device information, IP addresses, browser type, operating system, and screen resolution

3.5 Communication Data

• Live chat transcripts with customer support agents
• Email correspondence and support ticket history
• Marketing communication preferences and opt-in/opt-out records
• Feedback, survey responses, and testimonials (if voluntarily submitted)

ajo999 processes your personal data for the following purposes:

4.1 Account Management and Service Delivery

• To create and maintain your member account
• To process deposits, withdrawals, and bonus claims
• To provide access to sports betting, casino games, togel markets, and live dealer experiences
• To send essential account notifications (successful deposits, withdrawal confirmations, password changes, security alerts)

4.2 Identity Verification and Fraud Prevention

• To verify your identity and age (21+ requirement) through KYC processes
• To prevent duplicate accounts, bonus abuse, and other forms of platform misuse
• To detect and prevent money laundering, terrorist financing, and financial crime
• To comply with legal obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

4.3 Customer Support

• To respond to your enquiries, technical support requests, and complaints
• To investigate and resolve disputes related to account activity or transactions
• To provide Indonesian-speaking support assistance 24/7 via live chat and email

4.4 Platform Improvement and Analytics

• To analyze user behavior patterns and improve platform functionality, navigation, and user experience
• To test new features, games, and payment methods
• To generate aggregated, anonymized reports for internal business intelligence purposes

4.5 Marketing and Promotional Communications

• To send promotional offers, bonus announcements, and exclusive deals only if you have opted in to receive marketing communications
• To personalize promotional content based on your gameplay preferences and betting history
• To notify you of upcoming tournaments, seasonal promotions, and special events (Idul Fitri, Chinese New Year, Indonesian Independence Day campaigns)

4.6 Legal Compliance and Enforcement

• To comply with legal obligations, court orders, or requests from regulatory authorities
• To enforce our Terms & Conditions, investigate breaches, and protect the rights and safety of ajo999, our users, and the public
• To maintain records required by gaming licensing authorities and financial regulators

ajo999 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide ajo999 services as outlined in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with legal obligations, including identity verification (KYC), anti-money laundering (AML) regulations, and gaming license requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests — such as fraud prevention, platform security, service improvement, and customer support — provided that such interests are not overridden by your fundamental data protection rights.
• Consent: Where processing relies on your explicit consent (e.g., receiving marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

ajo999 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may, however, share your data with the following categories of recipients under strict contractual safeguards:

6.1 Service Providers and Processors

• Payment Processors: To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods. Payment processors handle transaction data according to their own privacy policies and banking security standards.
• Identity Verification Services: To verify the authenticity of identification documents submitted during KYC processes. Third-party KYC providers operate under strict data protection agreements.
• Game Providers: To deliver casino games, live dealer experiences, sports betting feeds, and togel markets. Game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) may process anonymized gameplay data for RNG verification and fairness audits.
• Cloud Hosting and Infrastructure Providers: To securely store data on cloud servers and maintain platform availability.
• Customer Support Tools: To provide live chat functionality and manage support tickets.

6.2 Regulatory and Legal Authorities

We may disclose personal data to gaming regulators, law enforcement agencies, financial intelligence units, or courts when required by law or legal process, including:

• Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Response to valid court orders, subpoenas, or governmental requests
• Investigation of suspected fraud, illegal activity, or platform abuse
• Protection of the rights, property, or safety of ajo999, our users, or the public

6.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email and given the opportunity to delete your account prior to the transfer.

ajo999 employs industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and ajo999 servers is encrypted using 256-bit SSL/TLS protocols.
• Secure Server Infrastructure: Personal data is stored on secure servers with restricted physical and logical access controls, firewalls, and intrusion detection systems.
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text or transmitted insecurely.
• Access Controls: Only authorized ajo999 personnel with a legitimate business need are granted access to personal data. All access is logged, monitored, and subject to periodic audit.
• Regular Security Audits: ajo999 conducts regular vulnerability assessments, penetration testing, and security audits to identify and remediate potential weaknesses.
• Employee Training: All ajo999 staff members receive mandatory data protection and security awareness training.

While we implement robust security measures, no system is completely immune to cyber threats. Members are responsible for maintaining the confidentiality of their account credentials and should immediately report any suspected unauthorized access to our support team.

ajo999 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your membership and for a period of 7 years following account closure to comply with financial record-keeping and AML regulations.
• Transaction Records: Retained for a minimum of 7 years to satisfy tax, audit, and regulatory requirements.
• KYC Documentation: Retained for 7 years following account closure or the last transaction, whichever is later, in accordance with AML/CTF compliance obligations.
• Marketing Communications: Retained until you withdraw consent or opt out, at which point your details are suppressed from marketing lists (though a suppression record may be retained indefinitely to prevent re-enrollment).
• Support Communication Logs: Retained for 3 years for quality assurance, dispute resolution, and training purposes.

Following the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be used to identify you.

As a user of ajo999 services, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within 30 calendar days of your request.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Note that we may be required to retain certain data for legal compliance.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances (e.g., while we investigate a complaint or verify the accuracy of data).
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Where processing relies on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: If you believe ajo999 has not handled your personal data in accordance with this Policy or applicable law, you may lodge a complaint with a supervisory data protection authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to all requests within 30 calendar days. Where your request is complex or numerous, we may extend this period by an additional 60 days with prior notification.

ajo999 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you when you return to the site.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly, including session management, login authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymized data on how users interact with the site (page views, navigation paths, load times) to help us optimize performance.
• Functional Cookies: Remember your preferences (language settings, currency, display options) to provide a more personalized experience.
• Marketing Cookies: Track your activity across sessions to deliver targeted promotional offers and measure the effectiveness of marketing campaigns. These cookies are set only with your consent.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality and user experience. For more information on managing cookies, consult your browser's help documentation.

ajo999 integrates third-party services to deliver core functionality, including payment processing, game content, identity verification, and customer support tools. These third parties operate as independent data controllers or processors with their own privacy policies.

ajo999 is not responsible for the privacy practices of external services or websites linked from our platform. We encourage you to review the privacy policies of any third-party service before providing personal information.

Third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) may process anonymized gameplay data for RNG certification, fairness audits, and regulatory compliance. These providers do not have access to your identity or contact information unless required for specific technical investigations.

ajo999 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and suspend the associated account. If you believe a minor has accessed ajo999 services, please contact us immediately at [email protected].

ajo999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or service offerings. Material changes will be communicated to registered members via email at least 14 days prior to the effective date of the updated Policy.

The "Last Updated" date at the top of this page indicates when the Policy was last revised. Continued use of ajo999 services following the effective date of an updated Policy constitutes acceptance of the revised terms.

If you do not agree to the updated Privacy Policy, you must cease using ajo999 services and may request account closure and data deletion in accordance with Section 9 (Your Data Protection Rights).

If you have any questions, concerns, or requests regarding this Privacy Policy or how ajo999 processes your personal data, please contact our Data Protection Officer:

• Email: [email protected] (Subject line: "Data Protection Enquiry")
• Live Chat: Available 24/7 via the live chat widget on the ajo999 platform

We aim to respond to all privacy-related enquiries within 48 hours for routine requests and within 30 calendar days for formal data subject access requests.